User Data Deletion Instructions
Last updated: February 2026
Your Right to Delete Your Data
Upon user request, all associated data and access tokens are permanently deleted from our systems. This page explains how to exercise this right.
1. How to Request Data Deletion
Step 1: Send an Email Request
To request deletion of your data, send an email to:
Email Address:
[email protected]Subject Line: Data Deletion Request
Required Information:
- Your account email address
- Your Meta Business ID (if known)
- Your Ad Account ID (if known)
Step 2: We Confirm Receipt
We will confirm receipt of your deletion request within 7 days via email. The confirmation will include a reference number for your request.
Step 3: Deletion Completed
We will complete the deletion of all your data within 30 days of your request and send you a final confirmation email.
2. What Data Will Be Deleted
2.1 Immediately Deleted
The following data is deleted immediately upon processing your request:
User Account Data
Name, email, company, account settings, preferences
OAuth Access Tokens
All tokens for Meta (Facebook/Instagram) are revoked and deleted
Stored Reports and Insights
Campaign performance data, analytics reports, diagnostic insights, dashboards
Meta Account Identifiers
Business IDs, Ad Account IDs, Page IDs, Catalog IDs, and other identifiers
Communication History
Support tickets, messages, feedback submissions
2.2 Deleted Within 30 Days
The following data is retained for up to 30 days for recovery purposes, then permanently deleted:
- Backup copies of user data
- Transaction logs and audit trails
- Usage analytics and session data
- Temporary cache files
2.3 Data NOT Deleted
The following data may be retained for legitimate business purposes:
- Anonymized and aggregated analytics (cannot identify you)
- Legal and compliance records (if required by law)
- Fraud prevention records (if applicable)
3. Service Level Agreement (SLA)
Confirmation
Within 7 days
Deletion
Within 30 days
Final Confirmation
Within 30 days
Our Commitment:
We confirm receipt of your deletion request within 7 days and complete the deletion of all your data within 30 days. You will receive email confirmations at each step of the process.
4. OAuth Token Revocation
When you request data deletion, we immediately revoke all OAuth access tokens:
Meta (Facebook/Instagram) Tokens
Revoked immediately. Luxia can no longer access your Meta Ads Manager data. You can verify this in Meta Business Suite → Settings → Apps and Websites.
Important: Revoking Luxia's access does not delete historical data from Meta. Meta maintains its own copies according to their retention policies.
5. Your Rights
You have the right to:
- Request deletion of your account and data at any time
- Receive confirmation of deletion
- Receive a copy of your data before deletion (data portability)
- Know what data is being deleted
- Contact us if you have questions about your deletion request
These rights are guaranteed under GDPR, CCPA, and other international privacy regulations.
6. Questions?
If you have questions about the data deletion process, contact us:
Summary
Upon user request, all associated data and access tokens are permanently deleted from our systems within 30 days. You can request deletion by emailing [email protected] with subject "Data Deletion Request". Include your account email, Business ID, and Ad Account ID. We confirm within 7 days and complete deletion within 30 days.